What do I do with mail after a customer cancels?

• Write the termination date on the customer's Form 1583, or on the digital copy you keep.
• Enter the same date in the CRD through the Business Customer Gateway.
• Capture the forwarding address for remail and confirm it with the customer in writing.
• Note which mail, if any, is still in your care and what the customer wants done with it.

In Innbocks, canceling a customer records the termination date on the record and opens a CRD task in the readiness ledger, so the USPS entry is on a list rather than in someone's head.

The rule in DMM 508.1.8 is that the CMRA remails the former customer's mail for at least six months with new postage. It does not say the CMRA must absorb the cost. Some stores charge a forwarding fee at cancellation, some hold a postage deposit, and some fold six months of remail into the plan. Typical independent-store forwarding fees run postage plus $3 to $10 handling; whatever you choose, put it in the terms the customer agreed to.

Once the six-month window closes, you are no longer required to forward. Most operators return anything that still arrives to the Post Office, endorsed to show the addressee is no longer at the address, so the sender is corrected. Ask your postmaster how they want it handled, and keep the Form 1583 on file at least until the same six-month mark passes.

Cancellation changes the customer's status; it does not erase them. The Form 1583 and its approval history remain available for an inspection, the termination date sits on the record, and the mail history keeps its tamper-evident chain of custody. When a letter arrives during the remail window, staff log it as usual and forward it to the address on file, so the remail duty is handled inside the same workflow as active mail.