Virtual Mailbox App for Operators and Customers
Your mailbox customers use the Innbocks app on iOS and Android to see and manage their mail from anywhere. Your team runs the mailroom from the Innbocks dashboard in any phone, tablet, or desktop browser. No special hardware, no kiosk, no extra equipment.
What Your Customers Can Do in the App
Customers download the Innbocks app, sign in to the account they created with your store, and manage their mailbox on their phone.
Instant mail notifications
Customers get a push notification, email, or text the moment your team logs a new piece of mail or a package under your store.
View envelopes and scans
Envelope images and requested document scans are available in the app, so "did I get anything?" never needs a phone call.
Request actions on the go
Open and scan, forward, hold for pickup, store, or shred: customers choose what happens to each item, and your team sees the request in its queue.
Form 1583 and account management
Customers can complete their USPS Form 1583 onboarding, update payment details, and manage their subscription from their account.
How Your Team Works from a Phone
Operators and staff use the Innbocks dashboard, which is fully mobile-friendly in any browser, to run intake and fulfillment at the counter or on the move.
Log mail with a phone camera
At the counter, staff photograph an envelope or package and assign it to the right customer in a few taps. The customer is notified automatically.
Work the request queue
Scan, forwarding, pickup, storage, and shred requests land in one queue. Complete a request and the customer is updated automatically.
Staff roles and permissions
Team members sign in with their own accounts and see only what their role allows, and every mail-handling step is recorded in a tamper-evident chain of custody log.
Built with Security in Mind
Connections are encrypted, mail images live in access-controlled cloud storage behind expiring signed links, and card payments are processed by Stripe, so full card numbers never touch our servers. Every mail-handling step is recorded in a tamper-evident chain of custody log. Read more on our security page.
Mobile App FAQ
What mobile apps are available?
Your customers use the Innbocks mobile app, available for iOS on the App Store and for Android on Google Play, to see and manage their mail from anywhere. For you and your staff, the operator dashboard is fully mobile-friendly in any browser, so logging mail with a phone camera at the counter works without any extra equipment.
What can my mailbox customers do in the app?
From the app or their portal, your customers get an instant notification when mail arrives, view envelope images and scans, and request actions: open and scan, forward, hold for pickup, store, or shred. They can also complete their USPS Form 1583, update payment details, view invoices, and manage their subscription, all under your brand.
What can my team do from a phone or tablet?
Your team runs the operator dashboard from any phone, tablet, or computer browser. At the counter, that means photographing and logging new mail and packages in a few taps, assigning items to the right customer, working the request queue for scans, forwarding, pickup, storage, and shredding, and messaging customers. Staff accounts have role-based permissions, so team members see only what their role allows.
How is customer data secured?
Innbocks is built with security in mind. Connections are encrypted, mail images live in access-controlled cloud storage, and card payments are processed by Stripe, so full card numbers never touch our servers. Mail is logged from the outside of the envelope, and contents are only opened or scanned when your customer requests it and your procedures allow it. Every mail-handling step is recorded in a tamper-evident chain of custody log. And because Innbocks is private-label software, your customer data belongs to your business, not to a marketplace.