How it works
Here is the path a customer takes on Innbocks, what your team does at each step, and what the software takes care of on its own.
Free to set up. Nothing charged until your first customer activates.
Before your first customer
Name, logo, colors, and your address. Your portal goes live on an innbocks.com subdomain or on your own domain.
Customers pay your store directly. Card payments settle in your own Stripe account under your business name.
Monthly rates, included scans and forwards, storage, and the per-action fees for everything else.
Staff accounts for the counter, and extra locations if you run more than one store.
The customer path
On your site, or from an invite you send. They pick a plan and enter their details once.
The form is pre-filled from what they entered. They upload two IDs and notarize online from their phone, in person at your counter, or with your own notary. You review and approve in one click.
The box number is assigned when the first payment clears and the customer's portal opens. The approved Form 1583 opens a CRD task with the evidence you need to close it.
Photograph the envelope and Innbocks matches the customer, or keep logging in PostalMate or ShipRite and the mail flows in by email. The customer gets an email or text from your store.
From their portal on your domain, on any phone or computer: open and scan, forward, hold for pickup, store, or shred. Fees from their plan are charged to their card.
Every request lands in one queue. Scan with the phone camera from the Innbocks app or any scanner, pack, hand over, or shred, and the customer is updated when it is done. Each action is written to a tamper-evident chain of custody.
ID replacements and departures open their own CRD tasks, quarterly certification assembles your roster from live records before each deadline, and the records stay ready for inspection.
The honest split
USPS holds the CMRA operator responsible for compliance. Innbocks organizes the forms, tracks the deadlines, and keeps the records ready, but it does not replace your obligations to USPS.
Two sides
The operator dashboard runs in any browser, on a phone, tablet, or computer: today's queue, arrivals, customers, billing, and compliance in one place. The Innbocks app for iOS and Android puts intake and scanning in your staff's hands, so a phone camera replaces the flatbed scanner.
A portal on your domain that works in any phone or computer browser, with nothing to install: new-mail alerts, envelope images, scans, and requests. Emails and texts come from your store, and the charge on their card shows your business name.
About the customer portalFree to set up. Nothing charged until your first customer activates. Create your store, or walk through your mailroom's needs with the Innbocks team first.
See pricing and included features