Innbocks fits around the tools your store already runs. Here is everything it connects to today, and how to build your own connection when you need one.
Keep the POS you already run. Mail you log there flows into Innbocks by email with signature verification, duplicate suppression, and an exceptions queue for anything that does not match.
Copy PostalMate's package-receiving emails to your Innbocks drop-box address and each piece is matched to the customer and logged once.
PostalMate setup guideCopy ShipRite Package Valet check-in emails to your drop-box address and the piece is logged, matched, and the customer notified.
ShipRite setup guideForwarding requests can show live carrier rates before you set the forwarding fee.
Live USPS, UPS, FedEx, and DHL rate quotes on a forwarding request, pulled through EasyPost, so you can price the forward accurately.
Customer payments never pass through Innbocks. They settle in an account you own.
Subscriptions, action fees, and storage fees are charged through your own connected Stripe account, so funds go straight to you.
Every message to your customers carries your store's name, not ours.
Send customer email from a sending domain you control, so notifications arrive from your brand and land in the inbox.
Text customers when mail arrives, when a scan is ready, and when a pickup or compliance step needs a reminder.
Form 1583 has to be notarized. Choose the path that fits your store and your customers.
Customers finish the notarization online with a NotaryLive notary, and the signed form and session record come back to Innbocks automatically.
If you have a notary on staff, run the notarization in person or online yourself and record it in the same workflow.
Your customer portal lives at your address, not a subdomain of ours.
Point a domain you own at your portal. DNS and certificates are handled through Vercel from your dashboard settings.
If the tool you need is not listed, connect it yourself. The same API that powers the dashboard is open to your store.
REST API with scoped keys covering customers, mail, mail actions, plans, billing usage, and webhook management. OpenAPI spec published at /api/openapi.json.
Developer docsSigned event deliveries to any endpoint you run, with retries on failure. Subscribe to specific events or all of them.
An MCP endpoint at /api/mcp so AI agents and assistants can work with your store's data through the same scoped keys.
customer.createdcustomer.activatedcustomer.verifiedcustomer.form_1583_status_updatedmail.arrivedpackage.arrivedmail.scan_requestedmail.scannedmail.forward_requestedmail.forwardedmail.pickup_requestedmail.pickup_scheduledmail.picked_upmail.shred_requestedmail.shreddedlimited.reached.scanslimited.reached.shredslimited.reached.pickupswebhook.testWalk us through the software you run today and we will show you exactly where Innbocks plugs in.