Changelog

Turn on MFA with any authenticator app and keep a set of recovery codes. Store owners can require MFA for every staff account, and staff who have not enrolled yet are guided to set it up before they reach the dashboard.

Upgrades and downgrades take effect the moment they are confirmed. Upgrades charge the quoted difference right away, and downgrades credit the unused portion forward to the next invoice.

A per-subject checklist shows exactly what is missing before a customer or addressee can be reported to the USPS Customer Registration Database, with blockers and warnings kept separate so you know what actually stops a filing.

Each quarterly USPS certification now records a frozen copy of the compliance evidence at the time you certified. If a quarter is recorded with gaps and later finalized, the finalization is appended alongside the original rather than replacing it.

Every unfinished Form 1583 now leads to one activation hub that shows the customer's next step. The compliance center was reorganized so each tab covers one stage of the customer lifecycle: activation, Form 1583, subscription, and CRD.

A Monday email lists customers who started onboarding but have not finished, and a daily digest flags people who picked a plan on your public sign-up page and never completed checkout, so you can follow up.

The Partner API now ships with an MCP server, machine-readable documentation, per-request rate-limit headers, and stable operation IDs, so AI agents and integration tools can discover and call it without guesswork.

Customer-activity emails now reach the owner plus any staff member who opts in. The PostalMate and ShipRite setup guides were rewritten end to end. Behind the scenes, Stripe payment events are reserved and processed exactly once even when Stripe retries them.

Mail logged in PostalMate or ShipRite flows into Innbocks automatically. Incoming messages are signature-verified, duplicates are suppressed, and pieces for the same customer are grouped into one arrival.

A customer account can list the additional people and business names allowed to receive mail at the box. Intake staff see those names when logging mail, and each addressee carries their own Form 1583 status.

Customer emails can be sent from your own domain instead of a shared one. Verify the domain once in settings and every notification, invite, and receipt carries your brand.

Assign a numbering series to each plan so, for example, business boxes and personal boxes draw from different ranges. Pools layer on top of your store defaults.

Scan and shred fees are now set per request, with a number of included pages and an overage rate per extra page. Prepaid plans keep their hard caps.

Give each plan its own one-time discount on a new customer's first invoice. The offer is shown during sign-up and applied automatically at checkout.

New stores are tracked against three milestones: payments connected, billing set up, and first active customer. Stores that stall between steps get a short reminder series with the next step spelled out.

Invite a customer with a plan and payment card attached, or without a plan, or in bulk from one modal. Multi-page mail can be uploaded as a single PDF scan.

Mail scans, IDs, and Form 1583 documents are now stored privately and served only through short-lived signed links. There are no public file paths anywhere in the product.

Customers complete the form, choose a notarization path, upload the notarized copy, and wait for your review in one guided flow. Each step shows what is done and what comes next.

When a customer uploads a photo of their ID, the details are read automatically into the matching Form 1583 fields, including the ID expiration date used for renewal reminders.

Notification templates were reworked, and stores can add or remove text-message recipients and extra email recipients per customer.

The Innbocks-branded mobile app connected to your store now shows the same task counts and mail states as the web portal.