Switching platforms
Do customers have to re-sign Form 1583 when I change software?
Straight answer
Only if the CMRA agent of record changes. Form 1583 authorizes a specific CMRA to receive a customer's mail, so changing software alone does not require new forms. If you are leaving a network that was the CMRA of record, customers do sign again, which they can do from home with remote online notarization. Confirm with your postmaster.
Checked September 3, 2026
When does the CMRA of record change?
When the name in the CMRA section of the customer's form is no longer the party receiving the mail. Look at your existing forms to see whose name is there.
- If your store's name and your own Form 1583-A are on the existing forms, moving to new software changes nothing about the authorization. The forms stay valid.
- If a network's name appears as the agent, or the network handled the Form 1583 process under its own registration, treat leaving as a change of agent and plan for new forms.
- A change of ownership, business name, or location also triggers a new Form 1583-A and, in most cases, new customer forms, whatever software you use.
Your postmaster has the final say on whether existing forms carry over. Ask before you announce a date to customers, and bring a copy of a current form so they can see whose name is on it.
How do customers re-sign from home?
Send each customer a link. Their ID is read to prefill the form, a remote online notary acknowledges it over video, and you approve from the dashboard.
USPS accepts Form 1583 acknowledged before a remote online notary, so nobody has to come to the counter. In Innbocks the customer uploads their two IDs, the form is prefilled from the ID, and notarization runs through NotaryLive. Customers who prefer the counter can sign in your physical presence or before your own notary. Every approved form lands in the CRD readiness ledger with both ID images attached.
Form 1583 online notarization
How remote online notarization works for Form 1583 and what USPS requires.
Can I keep serving customers while forms are re-signed?
Yes. Run both systems during the transition, keep existing forms in force until the new one is approved, and track who has re-signed from the dashboard.
Import your boxholder list from a spreadsheet, keep existing box numbers with number pools, and invite customers in batches. The compliance dashboard shows who has completed the new form and who has not, so staff know at intake which authorization applies. Agree the cutover timeline with your postmaster so no customer is left without a valid form on either side.
Do I need to update the CRD?
Yes. New forms and ID images go into the CRD under your own CMRA registration, and the old records are terminated where the former agent held them.
If you were not the registered CMRA before, file your Form 1583-A first so you have Business Customer Gateway access. Innbocks prepares each entry in the readiness ledger, and the managed CRD Service can complete the uploads and the next quarterly certification for you. The switch guide has the full sequence.
Switching to Innbocks
Import, box numbers, Form 1583 re-signing, and running both systems in parallel.
Plan the re-signing before the cutover
A migration call covers whose name is on your forms, how customers re-sign online, and how long to run both systems.