Do my customers keep their address?

Yes. The street address and PMB numbers belong to your store. Number pools carry existing box numbers over, so nothing printed on a customer's mail has to change.

Do customers have to re-sign Form 1583?

Yes. Each customer signs a new form naming your store and completes it with an online notary from their phone, and you approve from the dashboard. Confirm the specifics with your postmaster if your agent-of-record situation is unusual.

Can I run both at the same time?

Yes. Keep the Anytime account active through the transition, move each customer's billing at their renewal, and cancel their Anytime plan once their first invoice on your side is paid.

What about customers who never complete the new Form 1583?

Once your operator agreement ends, a customer with no Form 1583 naming your store has no current form on file with you. Set a deadline, chase by phone, and for anyone who does not respond, record a termination date and remail their mail for at least six months as USPS requires.

Migration guide

How to switch from Anytime Mailbox to your own brand

Q: How long does the switch take?

The import takes a morning. The calendar is customers completing Form 1583 and renewal dates coming round, which for a responsive list means about four weeks.

The short answer

Customers keep their street address and box number and re-sign Form 1583 under your store's name from their phone with online notarization. Payments stop routing through Anytime Mailbox as merchant of record and land in your own Stripe account. You export the boxholder list, Innbocks imports it, and you cut over on a date you choose.

Book a migration call Create your store

yourstore.com/dashboard/mail

What changes on day one

Where payments land

Anytime Mailbox is the merchant of record: it charges customer cards and deposits your share monthly, net of fees. After the switch, cards are charged through your own Stripe account and the money arrives on Stripe's payout schedule, with no monthly statement in between.

The portal and the domain

The branded portal Anytime hosts on its platform becomes a portal on your own subdomain or custom domain. Customers log in there, notifications go out under your store's name, and the Innbocks app connects to your store.

The fees that stop

Anytime's published operator fees are $4 per active mailbox per month for customers you bring, $6.50 for customers it brings, a 5% management fee on collected revenue, and a monthly software subscription by mailbox count. Those stop. Innbocks charges a flat per-customer platform fee with no revenue share; the figure is on the pricing page.

Who holds the records

Form 1583s, ID images, ID expiration dates, and the tamper-evident chain of custody for every piece of mail move into your Innbocks account. If you ever leave, you take a full export with you.

The migration, step by step

Step 1
Export your boxholder list
Pull names, emails, phone numbers, box numbers, and each customer's plan and renewal date out of Anytime. The renewal date tells you when each customer can move without being charged twice.
Step 2
Import and assign numbers
Set up your plans and action fees first, then bulk import the whole list so each customer lands on the right plan. Mailbox number pools keep existing PMB numbers so nothing printed on incoming mail changes.
Step 3
Customers re-sign Form 1583 from home
Each customer gets an invitation under your store's name, uploads two IDs from their phone, reviews a form prefilled from the ID, and completes an online notary session. You review and approve from the dashboard.
Step 4
Run both for 30 days
Keep the Anytime account active while forms are approved. Move each customer's billing at their next renewal, and cancel their Anytime plan once their first invoice on your side is paid, so nobody pays twice.
Step 5
Switch the counter
Pick a date. From that morning, log arrivals, scans, forwards, and pickups in Innbocks. PostalMate or ShipRite email intake keeps the shipping counter in the loop.

What changes for customers

Two things are visible to a customer: the login moves from the portal Anytime hosts to your own domain, and the name on their card statement changes from Anytime Mailbox to your store. Mail, address, PMB number, and the staff at the counter stay the same.

The billing change deserves a sentence in your announcement: the new charge is from you, the old one stops, and when. Set plan prices to match what customers pay today, or use a one-time new customer offer on the first invoice to soften the switch.

The Form 1583 step is the same as for any migration. The form a customer executed through Anytime sits in Anytime's system; a new form naming your store puts the record in your account. Innbocks prefills it from the customer's ID and connects them to an online notary from their phone.

Timeline for a typical store

Week 1: export and import
Export the boxholder list with plans and renewal dates, set up matching plans in Innbocks, and import. Number pools carry existing PMB numbers over. Nothing goes to customers yet.
Weeks 2 to 4: re-sign Form 1583
Send the announcement, then invitations in batches. Approve from the dashboard as forms land, and start each approved customer's billing on your side at their next renewal.
Week 4: cut over
Once most forms are approved, pick a morning and log every arrival in Innbocks from then on. Customers still finishing their form keep receiving mail at the counter until you approve them.

The pace is set by your customers

The import is a morning. The calendar is customers completing Form 1583 and renewal dates coming round. Chase anyone who has not started by week three, and keep the Anytime account open until the last approval and renewal have passed.

What to tell customers

Their address and PMB number do not change
Where they log in changes, and notifications now come from your store
Their plan is now billed by your store, the old charge stops, and they will not pay twice
USPS needs a new Form 1583 naming your store, signed online from their phone with two IDs
The date by which you need it done

The email above is written to paste. Keep the deadline realistic, put the invitation link in the same message, and send a short reminder a week before the deadline.

Your last deposit

Because Anytime deposits your share monthly, net of fees, the last deposit for your final month of activity arrives after you have cut the counter over. Do not close the operator account until it lands.

When it arrives, reconcile it against the customer list you exported in week one: who was still billed through Anytime in the final month, who had moved to your brand, and which per-mailbox and management fees were deducted. Anyone on both the final Anytime statement and your first Innbocks invoices for the same period needs a refund on one side.

Keep the final statement, the export, and your reconciliation together. They are the record that shows every customer moved once and paid once.

Contract and notice

Operator agreements commonly carry a notice period, a process for closing customer accounts, and terms about customer data after the relationship ends. We do not summarize Anytime Mailbox's terms because agreements change; the copy you signed is the one that applies. Give notice in writing, keep a copy, and set your cut-over date after the notice period ends.

What does not change

Your street address, and the PMB numbers your customers already use
Your CMRA registration: PS Form 1583-A stays on file with your postmaster under your business name
How mail arrives and how the counter works: PostalMate and ShipRite keep feeding Innbocks through email intake
Your responsibility for quarterly certification, which Innbocks now tracks for you

An email you can send your customers

Replace the bracketed placeholders with your store name and portal link.

Subject: Your mailbox is moving to [Store name]'s own portal

Hi [First name],

We are moving mailbox service at [Store name] onto our own customer portal. Nothing about your address changes. Your street address and PMB number stay exactly as they are, and mail keeps arriving here the same way it does today.

What changes is where you manage your mail and who bills you. From [Cut-over date], you will log in at [Portal link] instead of the Anytime Mailbox site, notifications will come from [Store name], and [Store name] will bill your plan instead of Anytime Mailbox. You will not be charged twice. You can also download the Innbocks app and connect it to our store to see scans and request forwarding from your phone.

One step needs your attention. USPS requires a Form 1583 naming the business that receives your mail, so we need a new form with our name on it. You can complete it from your phone: upload two forms of ID, review the prefilled form, and sign in front of an online notary. Please finish it by [Deadline].

Start here: [Portal link]

Questions? Reply to this email or call us at [Store phone].

Thank you,
[Owner name]
[Store name]

Frequently asked questions

Keep reading

Switch to Innbocks

How a migration works, whichever platform you are leaving.

Read

Anytime Mailbox alternative

What running your own brand looks like next to the platform deal.

Read

Innbocks vs Anytime Mailbox

Published fees side by side with a worked example.

Read

Do customers keep their address when switching?

Read

Bring your boxholder list to a call

Thirty minutes is enough to plan the export, the import, the renewal dates, and the order of notarizations so your counter switch is uneventful.

Book a migration call Create your store